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Senior Project Engineer - (Level 3/4)
This position operates at one of the highest levels of technical expertise within the service delivery department. The Senior Project Engineer is responsible for identifying and implementing the technical needs of clients and assessing regulatory applicability and risk to help determine appropriate, compliant solutions to business problems. This role partners with other delivery areas to implement and support trusted technology. The employee will have a positive attitude and the ability to work with minimal supervisionin a team environment where every member is an important part of our success.
DUTIES AND RESPONSIBILITIES
- Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for managed service clients to enable a more productive, secure and stable environment in line with best in class IT practices.
- Provide exceptional, timely technical expertise on projects.
- Continually review and provide recommendations on internal guidelines.
- Takes a leadership role within the IT team to mentor, train and guide junior service delivery staff.
- Resolve client technical issues with little or no escalation.
- Conduct network discoveries and client onboarding for new managed service clients.
- Update and maintain client information in our documentation system as changes in their environment occur.
- Strong experience in multiple technologies including physical and virtual infrastructure, networking components and Microsoft environments.
- Experience with a ticketing platform and Service Desk Support for an MSP
- Can individually track personal metrics on projects hours for actual vs. scheduled as well as billable time percentage.
- Participates in our on-call rotation.
- Adhere to service desk procedures and company security protocols.
- Stays current with the newest technologies and actively pursues certifications in line with the service delivery strategy.
QUALIFICATIONS
- Demonstrates professionalism, discretion, and good judgmentin all interactions with co-workers, clients, and others.
- Takes initiative and possess the ability to work independently.
- Strong decision making, detail oriented and outstanding project management skills.
- Demonstrates excellent time management.
- Passion for delivering remarkable client experience and success.
- Proven analytical and creative problem-solving abilities.
- Self-motivated, reliable and punctual.
- Ability to multi-task, pivot and adapt to changes quickly.
- Demonstrates excellent verbal and written communication skills.
- Understanding of support tools, techniques, and how technology is used to provide IT services
EDUCATION/EXPERIENCE:
- Minimum 10+ years of experience within relevant IT fields.
- Extensive experience in delivering projects within tight deadlines.
- Minimum of 2+ years of experience as aproject engineer
- BSc. In Computer Scienceor related field
- Current Microsoft Certificates & CISCO Certifications as plus
- Experience using iManage a plus
BENEFIT
- Excellent culture and fun working atmosphere
- Highly competitive compensation package
- Comprehensive health insurance plan
- A business casual work environment with facilities to Work from home
WORKING HOURS:
- 8.30PM –6.30AM/9.30PM –7.30AM (IST) Monday through Friday with the availability to work extra hours as the workload requires.